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ORCSR™
(Customer Service Module)
ORCSR gives you the
power to interface with the web site data on screens customized for
Customer Service Reps. Since the system is web-based, this allows you
to place CSRs at any location and gives you the capability of having
many users access the same system at one time. Special CSR-only
features include expanded search functions for product lookup, such as
by last name, ZIP code, email address, etc. CSRs may additionally be
given override capability, such as altering shipping charges, pricing,
etc. The system is flexible and allows for a number of different
online inventory management can be decremented when CSR places an item
into an order. |
