Support
Optimum Return
maintains a wide array of support options to give you the highest
levels of customer service and availability. We confidently stand
behind all of our systems, programming and services, and we’re here to
serve you at whatever level that you require.
Optimum Return is a
proactive company. Because of our commitment to continual improvement,
real time notification, and maintenance, many support calls are
automatically precluded. We actively monitor all facets of ORMS
functionality, including web site availability, database connectivity
and various machine-level services. Our staff is notified immediately
should any outage occur. Most issues can be resolved within minutes,
twenty-four hours a day, seven days a week
Optimum Return
provides a Service Level Agreement (SLA) to all clients, and we
maintain a 99.5% web site availability rate, which amazingly includes
scheduled maintenance.
Support for our
programming begins with testing, which we schedule into every project.
Customers are also given the opportunity to test before making a
project live. In the event that an issue arises with the programming,
Optimum Return staff is diligent to resolve the issue as quickly as
possible, and customers are given various support options depending on
the degree of the need.
If you are a
current customer, you may login to the
Administrative Site
to see specific support options and criteria in the “Contact Us”
section.
Optimum Return is
committed to remain proactive and to provide the highest levels of
support and service in the e-commerce industry. |
